Cancellation & Refund Policy

Effective September 17, 2026 · Standard VEYMERE reservations

This policy applies to standard reservations. Stricter written terms may apply to multi-day, specialty-vehicle, Sprinter, event, concert, wedding, or affiliate-operated reservations.

Standard cancellation schedule

Cancellation received	Amount retained	Refund for paid-in-full booking
More than 72 hours before pickup	20% non-refundable deposit	80% refunded
24–72 hours before pickup	50% of reservation price	50% refunded
Less than 24 hours before pickup	100% of reservation price	No refund
No-show	100% of reservation price	No refund

How cancellation timing is measured

Timing is measured from VEYMERE’s receipt of the cancellation email to the confirmed pickup time. Email reservation@veymere.com and include the passenger name and service date.

Deposits and unpaid balances

The standard 20% booking deposit is non-refundable. If only the deposit has been paid, it will be retained. Any additional cancellation charge applies only when disclosed in writing before payment.

Changes and rescheduling

Changes are subject to availability and may require repricing. VEYMERE may apply eligible amounts to a rescheduled service when requested more than 72 hours before pickup. Rescheduling is not approved until confirmed in writing.

No-shows

A no-show occurs when the passenger does not appear within the applicable waiting period and cannot be reached using the contact information provided. The full reservation price is non-refundable.

Cancellations by VEYMERE

If VEYMERE cancels and cannot provide an acceptable replacement, amounts paid for the unprovided service will be refunded. No refund is due when service ends because of unsafe, unlawful, abusive, or vehicle-damaging conduct.

Refund processing

Approved refunds are returned to the original payment method when possible and typically appear within 5–10 business days, depending on the bank or payment provider.

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